Frame One has a dedicated team of engineers and tech experts to answer all your technical and workflow questions. Whether you want to discuss transcode settings, Avid or Premiere bugs, customizations or configurations, just submit a ticket through our Help Desk.

We guarantee a rapid response to support requests from 8am – 8pm ET Monday – Friday. Working on the weekend? Us too. Frame One has engineers on call for weekend and late-night queries.

Found a new Avid or Premiere bug? If our engineers can’t find a solution, we will file bug reports on your behalf. We stay current with release notes for every update and will let you know when a fix is available for your issue.

Interested in learning more? We have an ever-growing knowledge base of answers to common questions that you can browse independently. From basic configuration and troubleshooting tips to workflow guidelines and best practices, we share what we’ve learned through extensive collaboration on projects of all sizes and formats.